People & Training Conference

Tuesday, 20 November 2018, Bafta, 195 Piccadilly W1J 9LNS

In Association with The British Institute of Innkeeping (BII) a full day programme highlighting the importance of a healthy team culture, perfect training planning and a strong customer relationship.


To Book

Operators: £65+VAT for BII members and BIIAB centres ~ £200+VAT for non BII operators

Suppliers: £95+VAT for BII and BIIAB members ~ £245+VAT for other organisations

Email: or call 01444 817 691 to book your reservation

To reserve places email:


***Speaker Schedule***

9.45am – 10.45am: Registration

10.45am -10.50am: Anthony Pender, chairman of the BII, provides an overview of the training landscape and how it needs to change.

10.50am – 11.15am: Are you doing enough? Developing and engaging teams through technology: Jamie Campbell, chief commercial officer of online training and staff engagement business CPL Online (now part of CGA), shares exclusive research and data, benchmarking performance in our sector, highlighting the challenges and opportunities in front of operators in developing and engaging teams in an authentic and cost effective way.

11.15am – 11.40am: What happiness at work really means to hospitality teams: Rob Liddiard, founder of hospitality chat app Yapster, presents some of the key findings from CODE’s Happiness in Hospitality Report 2018, which surveyed UK hospitality staff attitudes to issues such as work/life balance, training and wellbeing. He will also discuss the role HR and operational leaders can play in creating more engaged workforces.

11.40am – 12.00pm: Joe Cripps, managing director and founder of Trail, talks about maximising the service profit chain and why behavioural economics finds the flaws in us all.

12.00pm – 12.25pm: Susan Martindale, human resources director of Mitchells & Butlers, which won Best Apprenticeship Programme and Overall Best Place to Work at this year’s National HR Distinction awards, talks about the company’s approach to developing people – and its apprenticeship programme.

12.25pm – 1.10pm: Coffee and sandwiches


1.10pm – 1.40pm: Colonel Mike Tanner, commandant of the Royal Marines Commando Training Centre at Lympstone, Devon, sets out the training philosophy of the Royal Marines.

1.40pm – 2.05pm: Edward Barlow, managing director of 16 Hospitality, which won the BII award for Best Managed Training Programme for a company with fewer than 50 sites, talks about the company’s approach to developing its people through its Hub programme. It welcomes recruits of all ages and backgrounds with no previous experience in hospitality. It also uses external trips to broaden and enrich staff experiences.

2.05pm – 2.35pm: Kenny Blair, managing director of Buzzworks Holdings, which has placed in the ‘Sunday Times 100 Best Companies to Work’ on three consecutive occasions, talks about the company’s unique approach to its staff, which includes supporting personal growth for each employee through industry-leading training and development programmes, encouraging charitable activities and a hands-on leadership team, flexible working contracts, reduced hours for equal pay, paid overtime or time back in lieu along with two weeks’ advance notice of rotas.

2.35pm – 3.00pm: Coffee


3.00pm – 3.30pm: Paul Charity talks to JD Wetherspoon founder Tim Martin about his ‘people philosophy’, touching on rewards, longevity, inclusiveness, training and applying his time to the front-end of retail.

3.30pm – 4.00pm: Charley O’Toole, head of HR at Bill’s, which won the BII Award for Best Managed Training Programme for a company with more than 50 sites, outlines the innovative Bill’s approach to training, including the Bill’s Academy apprenticeship programme, which offers industry-recognised Level 2 hospitality diplomas.

4.00pm – 4.30pm: Linda Moir, who created the customer services strategy at the London Olympics and was director of customer services at Virgin Atlantic, talks about motivating staff and effective leadership.


With Grateful Thanks to our Sponsors


To view or download the schedule please CLICK HERE