Operations Directors’ Conference

Operations Directors Conference

Wednesday, 25 September 2019, 1 Moorgate Place, London EC2R 6EA

 Tickets: £295 plus VAT for Propel Premium members, £345 plus VAT for non-members.

To book, email Anne Steele on: anne.steele@propelinfo.com or call 01444 817691


8.30am-9.15am: Registration 9.15am-9:30am: Introduction: Ann Elliott, chief executive at Elliotts. 9.30am-10:00am: The importance of operators in leading a business: Penny Manuel, managing director at Soho Coffee Co. 10.00am-10.30am: Getting the best of out of absolutely everyone: Sarah Hills, managing director director atBill’s. 10.30am-11.00am:Break 11.00am-11.30am: Panel session: Building the right ops team, whilst protecting the brand and delivering consistency for guests: Sue Walsh, retail operations director at Miller & Carter, Charlie Warren, operations manager at Pizza Pilgrims, Glyn House, managing director at Caffè Nero,and Ollie Humphries, managing director at Frankie & Benny’s. 11.30am-12.00pm: Why the detail matters: Sam Lee, managing director at Casper & Cole. 12.00pm-12.30pm: How to lead an effective ops team in a dynamic world: Dermot King, chief operating officer at Oakman Inns. 12.30pm-1.30pm: Lunch 1.30pm-2.00pm: How great operators maximise profitability: Stephen Finch, managing director at Vagabond. 2.00pm-2.30pm: Panel session: Investing in great operators: Ian Edward, co-founder of Hippo Inns, Peter Kemp-Welch, partner at Piper, Paul Campbell, founder of Hill Capital Partners. 2.30pm-3.00pm: What makes a great operator? Richard Morris, managing director at Tortilla. 3.00pm-3.30pm: Break 3.30pm-4.00pm: Face-to-face interview:  Keeping operations at the heart of a business: Ed Martin, director at ETM Group. 4.00pm-4.30pm:Operating in a fast paced world: Pano Christou, chief executive, Pret A Manger. 4.30pm-5.00pm: Keeping it simple, focused and effective: Jonathon Swaine, managing director at Fuller’s. 5.00pm-5.15pm: Close 5.30pm: Drinks Sponsored by: CPL Training, Feed it Back, Yapster, Harri, CPL Online and Trail

To download the schedule please CLICK HERE