Friday 8th November 2019 ~ One Moorgate Place, London EC2R 6EA
In Association with The British Institute of Innkeeping (BII) a full day programme highlighting the importance of a healthy team culture, perfect training planning and a strong customer relationship.
Tickets are priced at £295+VAT for Propel Premium subscribers and £345+VAT for non-members
To reserve places email: email@example.com
9.30am-10.00am: Market Overview – The NPD Group insights director Dominic Allport highlights the underlying rude health of the sector despite the well publicised challenges.
10.00am-10.30am: Multiple choice – YO! chief executive Richard Hodgson explains the group’s move away from being a pure restaurant-focused business to becoming a global multi-format, multi-channel company and why others should explore the same route.
10.30am-11.00am: Rising to the top – Tom Molnar, founder of artisan bakery and cafe chain Gail’s, charts the brand’s growth trajectory, its evolution into a growing force on the high street, the role its retail offer plays, and what’s next after passing the 50-site mark.
11.00am-11.30am: Healthy growth – Shereen Ritchie, UK managing director of Leon, sets out how the healthy-eating chain has focused on its core offer to remain relevant while at the same time upping innovation as the market tries to catch up with the need for healthier options.
11.30am-12.00pm: Fighting fit – Byron chief executive Simon Wilkinson talks to Propel insights editor Mark Wingett about the state he found the better burger business in, the steps taken to turn it around and how it plans to differentiate itself from the pack.
1.15pm-1.45pm: Reaching out – Giggling Squid’s Andy Laurillard on how the Thai brand’s trading model is proving successful in the regions, its expansion strategy, its potential and the lessons he continues to learn.
1.45pm-2.15pm: Comeback kids – Propel insights editor Mark Wingett talks to Red’s True Barbecue co-founder James Douglas about the rise, fall and re-emergence of the smokehouse concept and the lessons he has learned during that time.
2.15pm-2.45pm: Core strength – Brasserie Bar Co chairman Mark Derry talks about the steps the group continually takes to make it future-proof, from moving into the pub sector to its daily quest to control costs and improve NPS scores.
3.15pm-3.45pm: Daisy chain – Prue Freeman, founder of fledgling group Daisy Green, discusses how the independent business has managed to grow a presence in London in the highly competitive all-day dining market, its evolution from a coffee house concept and the challenges of making each new site unique.
3.45pm-4.15pm: Honest approach – Phil Eeles, co-founder of Honest Burgers, talks about how the business has avoided getting caught up in the wider issues the burger category faces, how it has built its culture while bringing experience across its management team, and whether now is the time for it to diversify.
4.15pm-4.50pm: Panel session – Propel insights editor Mark Wingett talks to Thom Elliot, co-founder of Pizza Pilgrims; Dan Houghton, co-founder of Chilango; and Gavin Adair, managing director of Rosa’s Thai, about the benefits and challenges that come with offering a delivery option, its impact on business models, staff and expansion opportunities.
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