Tuesday, 26 November 2019, Chartered Accountants Hall, 1 Moorgate Pl, London EC2R 6EA
In Association with The British Institute of Innkeeping (BII) a full day programme highlighting the importance of a healthy team culture, perfect training planning and a strong customer relationship.
Operators: £65+VAT for BII members and BIIAB centres ~ £200+VAT for non BII operators
Suppliers: £95+VAT for BII and BIIAB members ~ £245+VAT for other organisations
Email: firstname.lastname@example.org or call 01444 817 691 to book your reservation
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9.00am – 10.00am: Registration
10.00am – 10.10am: Mark Robson, chairman of the BII, introduces the day.
10.10am – 10.50am: The People and Performance Pathway: CPL Online’s chief commercial officer Jamie Campbell explores how learning and development that delivers growth, opportunities and resilience is vital to inspire performance of your most valuable and ever evolving asset – your people.
10.50am – 11.15am: Building a company culture for the next decade: Next year the proportion of millennials in the workforce is expected to hit 50%. The latest CODE Happiness in Hospitality survey shows this generational changing of the guard is shifting expectations of the employee experience. Yapster co-founder Rob Liddiard explores how hospitality brands can build company cultures that will thrive in 2020 and beyond.
11.15am – 11.40am: The Future of Apprenticeship Levy: It’s been over two years since the introduction of the apprenticeship levy; with talk of an upcoming reform and a continued skills shortage within the hospitality sector, its impact is still a topic of debate. Jill Whittaker, MD at HIT Training, will be joined by Graham Briggs, Head of Apprenticeships and Employability Programmes at Greene King and James Nye, Managing Director at Anglian Country Inns to review the evolution of the apprenticeship levy over the past two years. The debate will raise awareness on how the apprenticeship levy has been used effectively for training, staff development and retention, as well as the challenges and restrictions faced by small businesses since the legislation came into play. The audience will gain insight into how to maximise the funding and how they can help to bring the sector together to support businesses of all shapes and sizes to provide high-quality career development opportunities.
11.40am – 12.00pm: The role of incentives: Katy Moses, of KAM Media, presents findings from exclusive research on how businesses are incentivising staff in new and innovative ways.
12.00pm – 12.25pm: Focusing on staff engagement: Charlotte Kemp, director of people and culture at Mission Mars, who has a background in operations, sets out how the company is striving to place team engagement at the centre of its culture.
12.25pm – 1.10pm: Coffee and sandwiches
1.10pm – 1.40pm: An alternative perspective: Royal Marine major Scotty Mills, who mentored the England football team on how to cope with pressure prior to last year’s World Cup, provides his personal perspective on selection, training and team cohesion.
1.40pm – 2.05pm: A holistic approach to team members: Jo Fleet, managing director of Flat Iron, which entered the Sunday Times list of the UK’s top 100 companies to work for in 2019, talks about the company’s approach to giving staff a fair deal, creating a sense of fun, rewards, incentives and staff development.
2.05pm – 2.35pm: Looking after your staff: Kevin Charity, founder and chief executive of Coaching Inn Group, winner of last year NITAs for a managed company with fewer than 50 sites, talks about creating a people culture, training, staff incentives and encouraging well-being to improve staff retention.
2.35pm – 3.00pm: Coffee
3.00pm – 3.30pm: The view from the top: Ralph Findlay, chief executive of Marston’s, talks to Mark Wingett about the company’s approach to recruitment and retention, creating a culture that puts people at the heart of the business.
3.30pm – 4.00pm: How to galvanise your GMs: Conor Shaw, chief executive of Bizimply, looks at strategies to maximise the performance of general managers.
4.00pm – 4.30pm: The seven principles of great performance: David Smith, former HR director for Asda, which was named the “best place to work in the UK” in the annual Sunday Times survey, sets out his seven principles for building a high-performance culture.
4.30pm – 5.10pm: HR directors panel: COREcruitment founder Krishnan Doyle talks to Janene Pretorius, director of people at The Ivy Collection, Claire Clarke, group HR director at Casual Dining Group, Tim Painter, HR director at Stonegate Pub Company, Dawn Browne, people and talent director at Fuller’s, and Cheryl Horn, talent director at OYO, about the challenges of recruitment and retention in the sector.
With Grateful Thanks to our Sponsors