Restaurant Marketer & Innovator Awards 2020 ~ Technology Masterclass

Technology Masterclass

20th  January 2020

LOCATION | Google HQ, King’s Cross, London


Tickets are £195 +VAT for Propel Premium Operators and £245 +VAT for other Operators.

To book your reservation, contact:

Anne Steele on 01444 817691 or

Registration: Midday, Welcome: 1pm, Finish: 5pm

MAKING METRICS MATTER Victoria Searl, founder of We Are Data Hawks, and former marketing director of various respected restaurant brands, looks at the importance of data and how to instil a culture where data becomes central to decision-making in operations-centric organisations.

APPLYING JAPANESE PRINCIPLES TO CUSTOMER EXPERIENCE Consultant Paul Willis introduces the principles of ‘omotenashi’ customer experience, the world’s most extraordinary, impeccable customer service, found in Japan. He will get past the Japanese buzzwords to analyse what they do in easy to understand language and how this can bridge the service-culture gap.

SMART CONTENT & CAMPAIGNS IN AN OFFLINE WORLD Peter Critchley, chief executive of Beaver Trison, talks about the opportunity and evolution of digital relevance, dynamic pricing, contextual promotions and how machine learning and analytics are transforming the customer journey.

DATA SCIENTIST & CHIEF EXECUTIVE Dan Houghton, co-founder of Chilango, tells the story of how he left Skype and founded the Mexican brand, the motivations for a data-driven approach, and will give the audience a look under the bonnet of its analytical stack.

A FOCUS ON FOODTECH Chris Fung, non-executive director and investor in a number of disruptive high growth potential food and foodtech businesses, will give an insight into the latest developments in the world of foodtech and highlight the technologies that will help to shape the future of the foodservice sector.

BUILDING A BRAND PORTFOLIO DRIVEN BY TECHNOLOGY Ian Ohan, chief exectuve of KRUSH Brands, reveals how it has built a world-class food and beverage operating and franchising company based in Dubai with proprietary food technology, with multiple consumer-facing brands including Freedom Pizza, Coco Yogo, Wildflower Poke and The Salad Jar.

PUTTING THEORY INTO PRACTICE Sam Brown, sales director of Wireless Social, leads a panel of leading operators to discuss their approach to technology in enhancing customer experience and driving commercial returns. PANEL:

Jenny McPhee, head of brand at The Alchemist

Bebe Oladipo, head of IT at Azzurri Group

Bharti Radix, group finance director at Coffeesmiths Collective

Simon Iddon, consultant

Tomorrow’s Technology Discover how technology will drive footfall, retention and brand loyalty in the hospitality industry of the future with Zonal’s Emma Causer and Alison Vasey. Uncover the opportunities future tech will bring to restaurants, how it will influence consumer behaviour and the valuable data insights it will deliver.

The future of experiences and insight WITH GOOGLE Google talks about the current and future trends that will deliver impact through the Google Cloud platform and other key technologies.

RM&I Headline Sponsor ~ Just Eat

RM&I Headline Sponsor ~ Premium Partners

RM&I Headline Sponsor ~ Partners

RM&I Venue Partner

To download the schedule please CLICK HERE