Wednesday, 30th September
Painters Hall, 9 Little Trinity Lane, Queenhithe, London EC4V 2AD
9.00am – 10.00am: REGISTRATION
10.00am – 10.30am: NPD Group foodservice director Dominic Allport talks about the growth of the delivery market, the key trends that are developing and where the sector goes from here.
10.30am – 11.00am: The UK’s leading dessert brand Creams, which has more than 80 sites in the UK and opened 21 last year, will discuss the challenges and considerations of delivery working within a franchised business model.
11.00am – 11.30am: Robin Himmels, of Eatclever, talks about how the company has become one of the most innovative and leading virtual delivery brand operators in Europe and how he sees that fast-growing part of the market developing.
11.30am – 12.00pm: Alasdair Murdoch, chief executive of Burger King UK, talks to Mark Wingett about being an early adopter of delivery during his time at Gourmet Burger Kitchen, the challenges and opportunities, and how delivery is working for Burger King.
12.00pm – 1.00pm: LUNCH
1.00pm – 1.30pm: Just Eat UK head of strategic accounts Amy Heather, who leads all the company’s relationships with QSR, casual dining and mid-market operators, will discuss the key trends Just Eat is currently seeing; the key things it has learned since setting up its delivery operation; and how it is using data and insights to help operators improve the delivery experience.
1.30pm – 2.00pm: AlixPartners US director Eric Dzwonczyk and his UK counterpart Steve Braude on the delivery market across the pond and the differences with our own.
2.00pm – 2.30pm: Susan Martindale, group HR director at Mitchells & Butlers, looks at building a delivery strategy for pubs, the company’s use of virtual brands and a possible move into dark kitchens.
2.30pm – 3.00pm: Richard Morris, chief executive of Tortilla, on how delivery has forced an evolution of the business for the better.
3.00pm – 3.30pm: COFFEE BREAK
3.30pm – 4.00pm: Nigel Sherwood, UK managing director at Wagamama, on how the brand has incorporated delivery and click and collect into its model and how it strikes a balance between in-store and digital sales.
4.00pm – 4.30pm: Deliveroo’s director of national accounts Matt Ring talks to Mark Wingett about how the business continues to innovate, its use of data to create virtual brands and the challenges it faces to stay ahead in terms of growing its consumer base.
4.30pm – 5.00pm: Panel session – Born into a delivery world: Kirsty-Lee Griffiths, founder of Macro Foods; JP Then, Crosstown Doughnuts; Johnnie Tate, founder of Yard Sale Pizza; and Eve Bugler, founder of Bababoom; on launching, operating and growing in a delivery-focused world.