In a new series of Propel lockdown videos in conjunction with guest experience management experts Yumpingo, we focus on the role of operations directors. We speak to operations directors from leading sector businesses about how their priorities have changed during the crisis, how they have adapted their menus and service style to serve more happy guests on reopening, the biggest challenges they have faced, how their relationships with their teams have changed and how they see the guest experience evolving through Covid for the better.
Propel insights editor Mark Wingett, talks to Kyle Boyce, operations director at Grind
Lucy Worth, operations director at Mowgli interviewed
Mark Burville, operations director at The Alchemist interviewed