In a new series of Propel lockdown videos in conjunction with guest experience management experts Yumpingo, we focus on the role of operations directors. We speak to operations directors from leading sector businesses about how their priorities have changed during the crisis, how they have adapted their menus and service style to serve more happy guests on reopening, the biggest challenges they have faced, how their relationships with their teams have changed and how they see the guest experience evolving through Covid for the better.
Hospitality strategist, connector and advisor Ann Elliott, talks to Brian Gillan, operations director at Honest Burger
Elton Gray, operations director at Creams interviewed
Graham Hollinshead, operations director at Caravan interviewed
Kate Eastwood, operations director at Fullers interviewed
Nigel Sherwood, chief operating officer at Wagamama interviewed