Take the Lead – Operational Excellence
Operational Excellence with Christobell Harrington-Jones

Christobell Harrington-Jones, is currently leading a phase of rapid growth for all-day dining brand, Megan’s. Originally a management graduate for Mitchells & Butlers and later an operations leader at various levels for Wagamama, Christobell knows exactly what it takes to build teams which deliver great times and good numbers.

In this episode of Take the Lead – Operational Excellence, Christobell explains why hard-charging Operations Leaders must take time to understand what made their brand special in the first place and have the self-discipline to deliver great customer experiences (and ultimately commercial success) through frontline colleagues.


Rob Liddiard, CEO Co-founder at Yapster
Christobell Harrington-Jones, Operations Director at Megan’s


Matthew Fleming, Managing Director at Vagabond Wines

Sam Lee de Lagonell, Managing Director of Temper Restaurants

Mark McFadyen, Group Operations Director at Brewhouse & Kitchen

Neil Williamson, Chief Operating Officer at Popeyes Louisiana Kitchen