How to be a world-class hospitality business webinar


Leading operators explore how they have used lockdown to get closer to their customer, and how they are ‘surfacing the voice of the guest’ in their organisations to drive ever-improving standards and experience. 

Joining the discussion are: Nick White, the CEO of Bistrot Pierre; Vikram Badhwar, Global Head of Operations Technology, Nando’s Group; and Joel Robinson, Digital & Technology Director, Azzurri Group.

In the conversation they reveal the changes their companies have delivered in the past 6-12 months, the evolving multi-channel nature of their brands, and how technology is enabling companies to get much closer to what their guests think, feel and say.

Joined by Yumpingo CEO and founder Gary Goodman, they also explore how leading brands are harnessing NPS (Net Promotor Scores) as the leading metric in their businesses to drive their operations, teams and guest experience management, to deliver more happy guests and ultimately higher sales and profits.

Yumpingo – White Paper


Yumpingo, Azzurri Group, Nando's, Bistrot Pierre, PropelYumpingo – more happy guests – in-store, off-premise, online